Shipping Policy

Shipping Policy

Total delivery time = processing time + delivery time

All estimated/typical delivery times are based on actual data from previous orders. These are approximate times for reference only.

Processing time

The processing time begins on the day you place your order. We process orders within 1-3 business days (Monday to Friday, excluding public holidays).

Shipping method

Country: USA

Condition: All products

Cost: Free of charge

Handling Time: 1-3 business days (Monday to Friday)

Transit Time: 5-7 business days (Monday to Friday)

Order cut off Time: 5:00 pm (GMT+01:00) Central European Standard Time (Amsterdam)

Please note:

Delivery times are affected by public holidays as manufacturers and courier services operate on a restricted basis. This is beyond our control. Normal service will resume immediately after each public holiday.
Incorrect address details and other problems may lead to delays in delivery.

Tracking your order

When your goods are dispatched, you should receive an email notification from us with a tracking number.

For tracking issues, please contact us at support@glowcool.shop

Taxes and duties

Our customers do not have to pay import taxes, customs duties or value added tax.

Carrier

For our US customers we use USPS.

Changing your address

We cannot change the delivery address once the order has been shipped. If you wish to change your delivery location, please contact us within 24 hours of placing your order at support@glowshop.shop . Please note that we process and dispatch orders within one working day of placing the order.

Cancellations

If you change your mind before you receive your order, we can accept cancellations at any time before the order is shipped. Please refer to our refund policy if an order has already been shipped.

Unexpected delays

Delivery may take longer than the standard delivery times stated here. Please contact us if your parcel is taking TOO long (and is outside the recommended delivery times) and we will help you resolve any issues we can!

Parcels damaged in transit:

If you find that a parcel has been damaged in transit, you must refuse the parcel from the courier and contact our customer service team. If the parcel was delivered in your absence, please contact customer service to find out how to proceed.